TOTS TRAVEL RENTALS FAQ

We have listed several of our frequently asked questions below. Our Terms and Conditions will answer general questions of the process and our policies. We request you read this in it's entirety and will require that you approve it before we confirm reservations. If you have any additional questions please feel free to contact us, 800-518-8068 or info@totsonthego.com.

• Why rent from Tots on-the-Go?
• How do you maintain your equipment?
• How do I place an order?
• Do you ship rental equipment outside the U.S.?
• What are the delivery charges?
• What is your cancellation policy?
• What happens if there is inclement weather?
• Is there a minimum rental requirement?
• Do you offer discounts for multiples of the same item or for long-term rentals?
• What are your hours of operation?
• Do you rent or install car seats?
• Will I receive the exact item shown?

Why Rent from Tots on-the-Go?

• * Don't have the room in your car for a stroller, pack N play and all the other gear that would make your families stay more comfortable? Let us send the equipment to you with a return receipt for you to send it back to us upon your departure.Read more on shipping to destination policies here. You can also rent from one of our several rental locations and we will deliver, set-up and pick-up. Read more under our locations page.
• * Travel more comfortably with your family with compact and quality equipment that you wouldn't otherwise use on a routine basis.
• * Tots on-the-go Rentals knows our baby equipment. We have been selling this specialty equipment for years through Tots on the Go, LLC and we know what works well for our customers that travel.

How do you maintain your equipment?

• * All our products are purchased new, replaced often and kept in like-new condition.
• * Our car seats are required to go through a checklist inspection carefully after every use and are replaced often. We will only rent the highest quality car seats as well to ensure the protection of your child.
• * Each item is thoroughly cleaned and sanitized after each use according to the standards of the Virginia Dept of Health.
• * We monitor recalls frequently and all our products are fully registered with makers so we will be notified directly of any recalls.
• * We ask that you also take care of our equipment during use.
• * Please read our terms and conditions section for damaged equipment.

How do I place an order?

We ask that you place your order at least 7-10 days prior to your arrival at your destination. Reservations can be made via online, phone or e-mail. You will be required to provide us your credit card upon reservation, and your card will be processed 2-3 business days before delivery. Please do not mail reservation requests.  All requests will receive a response from our store within 24 hours. Reservations will not be guaranteed until you have received an email confirmation for your order processed from Tots on-the-go Rentals. Tots on-the-go Rentals does NOT requires a minimum for orders placed at this time. Please read our Rental Terms & Conditions for more detail on placing an order.

Do you ship rental equipment outside of the U.S.?

We ship only within the U.S. We can ship outside the 48 continental states, but request that we have 2-3 weeks notice to ship via U.S. Priority Mail for about 1/3 the cost. If you are traveling anywhere outside of the 48 continental states,  we ask that you complete your order and type in "SHIPPING QUOTE" in the comments field and we'll check to see if we can reduce the shipping rate quoted in your order by utilizing another vendor! 

If traveling to Europe, we recommend you look at www.tinytotsaway.com.

What are the delivery charges?

We do now offer several areas in Virginia, North Carolina, South Carolina and Utah where we will deliver, set up and pick up your order. Please see the map below for those charges.

What is the cancellation policy?

Full cancellations MUST be made prior to 48 hours of delivery date agreed upon in signed agreement. Orders cancelled inside of 48 hours will incur a charge equal to $40 OR 50% of your order, whichever is greater. Please read our Rental Terms & Conditions for more detail on delivery charges.

 What happens if there is inclement weather?

In cases of inclement weather, it is our priority to serve you, however we can not put our delivery personnel at risk. We will do our best to arrange delivery and pickup around any inclement weather, therefore we ask that you provide us at least two phone numbers to get in touch with you to reschedule a delivery time. The decision to deliver or not due to weather is determined by our Tots on-the-go Rental consultants and not the client. If your travel plans are changed due to weather, we require 48 hours to reschedule a delivery or cancel. If you are renting our equipment and decide to cut your travel plans short we require a 24 hour notice to schedule an early pick-up. There will NOT be a refund for the days that the equipment was not used. If equipment is left unattended for any reason you will be charged $100.

 Is there a minimum rental requirement?

No, at this time Tots on-the-go Rentals does not have a minimum for orders. We want you to enjoy your vacation and even the smallest item can make your trip so much more relaxing. Enjoy the products and relax!

Do you offer discounts for multiples of the same item or for long-term rentals?

Yes! We offer 10% off the second item with code "Twins".

What are your hours of operation?

You may complete the order online any time at www.totsonthego.com/rentals. You can reach a Tots on-the-go Rentals representative Monday through Sunday from 8:00 am until 7:00 pm EST. Please reserve early during the holidays to ensure your order reservation.

 Do you rent or install car seats?

Tots on-the-Go does now rent 4 different types of car seats, infant car seats, convertible car seats, high back booster and no back booster. We ask you provide us the child's weight, height and age so we can appropriately decide the best car seat for your child based on the laws specific to the area you are renting.

We DO NOT install car seats for liability reasons. We provide the car seat installation manual with every rental. If you feel more comfortable having a trained professional install your seat, we do have a certified car seat technician we work with that we highly recommend and we will be happy to arrange to have the tech install it before you actually need to use the car seat free of charge.

Will I receive the exact item shown?

In most cases. Tots on-the-Go carries only top quality brands and we promise to rent to you the items shown or one of equal or great quality. If you have a special request for a product that you have been interesting in purchasing and you want to test it out on vacation, please let us know.