TOTS TRAVEL RENTALS FAQ
We have listed several of our frequently asked questions below. Our Terms and Conditions will answer general questions of the process and our policies. We request you read this in it's entirety and will require that you approve it before we confirm reservations. If you have any additional questions please feel free to contact us, 800-518-8068 or email@example.com.
We ask that you place your order at least 7-10 days prior to your arrival at your destination. Reservations can be made via online, phone or e-mail. If placing an onlone order you will NOT be required to provide us your credit card upon online reservation. A customer service rep for your destination will contact you within 24 hours to finalize your order. Please do not mail reservation requests. Reservations will not be guaranteed until you have spoken with a sales representative and provided them a credit card to secure your order. Please read our Rental Terms & Conditions for more detail on placing an order.
For the protection of our equipment we do not ship our equipment. Our equipment is available for those areas listed at our delivery locations only.
If traveling to Europe, we recommend you look at www.tinytotsaway.com.
We do now offer several areas in Virginia, North Carolina, South Carolina and Utah where we will deliver, set up and pick up your order. Please see the Tots on-the-Go Delivery Area map for pricing.
Full cancellations MUST be made prior to 48 hours of delivery date agreed upon in signed agreement. Orders cancelled inside of 48 hours will incur a charge equal to $40 OR 50% of your order, whichever is greater. Please read our Rental Terms & Conditions for more detail on delivery charges.
In cases of inclement weather, it is our priority to serve you, however we can not put our delivery personnel at risk. We will do our best to arrange delivery and pickup around any inclement weather, therefore we ask that you provide us at least two phone numbers to get in touch with you to reschedule a delivery time. The decision to deliver or not due to weather is determined by our Tots on-the-go Rental consultants and not the client. If your travel plans are changed due to weather, we require 48 hours to reschedule a delivery or cancel. If you are renting our equipment and decide to cut your travel plans short we require a 24 hour notice to schedule an early pick-up. There will NOT be a refund for the days that the equipment was not used. If equipment is left unattended for any reason you will be charged $100.
There may be minimums, depending on those locations that are further from our primary market. The consultant for the location you are inquiring will let you know if there are. For the most part though, we do not require minimums. We want you to enjoy your vacation and even the smallest item can make your trip so much more relaxing. Enjoy the products and relax!
Yes! We offer 10% off the second item with code "Twins".
You may complete the order online any time at www.totsonthego.com/rentals. You can reach a Tots on-the-go Rentals representative Monday through Sunday from 8:00 am until 7:00 pm EST. Please reserve early during the holidays to ensure your order reservation.
Tots on-the-Go does now rent 4 different types of car seats, infant car seats, convertible car seats, high back booster and no back booster. We ask you provide us the child's weight, height and age so we can appropriately decide the best car seat for your child based on the laws specific to the area you are renting.
We DO NOT install car seats for liability reasons. We provide the car seat installation manual with every rental. If you feel more comfortable having a trained professional install your seat, we do have a certified car seat technician we work with that we highly recommend and we will be happy to arrange to have the tech install it before you actually need to use the car seat free of charge.
In most cases. Tots on-the-Go carries only top quality brands and we promise to rent to you the items shown or one of equal or great quality. If you have a special request for a product that you have been interesting in purchasing and you want to test it out on vacation, please let us know.